ITES & BPO Services

NetWest Solutions (P) Ltd. is a dedicated non- voice Call Centre & deployed in IT Support Services. We manage your Email traffic. Our BPO team is capable of creating high quality, quick, accurate & precise replies to your client's Email. Any outsourcing to NetWest Solutions in Email Support Services is to be rest assured that your client’s every query will be answered properly. We conduct training programs on vocabulary enrichment, business writing and soft skills to exceed in Call Centre oriented performance.

Email support can be provided for following areas:

• Outsourcing Order Fulfilment
• Query Solution
• Response to Inquiry or Feedback
• Subscription Services
• Pre-Sales Post-Sales & Order realization
• Product Inquiries
• Order Taking
• Documentation & Payment Queries
• Post-Sales Product Support

• Effective up-selling and cross-selling to existing customers during message
• Technical Support/ Help desk
• Troubleshooting for Products and Services
• Complaint Registrations
• Guiding Customers in Collecting Information

• Billing Information
• Queries About Account Balance
• Payment Information
• Changes in Personal Information etc

Our Email Support teams works with pre-decided methodology in different ways:

• Segregate all the Emails & forward to related Email address to the concerned person in order to improve Outsourcing response time & enhance quality of the response.
• Our Emails Support Service Team is trained to capture Email Query handling. They are given extensive training on Outsourcing services & products of your organization.
• Our Call Centre BPO executives are given knowledge of current & other maturing Email software.
• We scan sheets of Emails to monitor and grade Email responses on parameters such as header, footer, grammar, correct response, Language etc.

1. Management Decision Services
2. Operations Management Services
3. Customer Generation Services
4. Customer Retention Services
5. Warranty Management Services
6. E-business Solutions

1. Service Level Agreements (SLA)
2. Application Management
3. Quality Testing
4. Maintenance
5. End-User Training and Support
6. Remote Management and Service Delivery